Shipping & Returns

.

Shipping policy

We require 1-2 working days on average to fulfill your order. We only ship during business days and not weekends. Please allow 10-15 business days for delivery.

  • Tracking

All orders are processed with tracking numbers. You will receive an email with the tracking number when your order is dispatched to the carrier’s sort facility.

It can take several days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, kindly contact us.

  • Deliveries

Shipping time varies by country or region. We’ll do all that we can to deliver orders on time, however conditions beyond our control such as required postal, customs clearance, holidays, severe weather, etc. can cause delays.

  • Duties, Taxes, and Other Fees:

International shipments may be subject to import taxes, duties, and/or customs clearance fees, which are levied once a shipment reaches the recipient’s country. These fees are the sole responsibility of the recipient.

Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information.

  • Lost/Stolen/Damaged Packages:

We are not responsible for lost, stolen, or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.

Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing lost/stolen/damaged packages and we may not be able to honor your claim if it is not reported.

Returns

  • If you’re not satisfied with the product for any reason, you may request a return refund within 60 days of receiving the product.
  • Prior to returning, request a Return Merchandise Authorization (RMA) by contacting us.
  • RMA’s are issued within 48 hours.
  • Return shipping costs are not refundable.
  • Returns must be in like-new condition and in original packaging.

FYI

Your security is important to us; we do not sell or distribute our mailing lists to anyone.